Stayed at the Embassy Suites @ 4800 S. Tryon Street in charlotte on Tuesday. I booked the Honeymoon Suite because it is larger, has a larger bathroom and is on a higher quieter floor. I arrived at 3:15 and was told the room wasn’t ready. That was an outright lie as no one stayed in the Honeymoon Suite on Monday (I called and verified) The Desk Agent said they had an Executive Suite ready and I was told it was the same room as the HM Suite. Again that was an outright lie. The room is not larger, the restroom is not larger and my room was #306 which is directly above the Sliding front Door, so I got to listen to that all night. When I checked out in the morning I was given a bill for the HM Suite. When I pointed out that was not the room I was given the Desk Agent started arguing and yelling at me. I asked her to have a manager call me and she kept arguing. Worst stay in a long time. Won’t return to that property ever again. There are too many other Hilton Properties available.
I did contact the Diamond Desk and that agent was awesome. I’m still waiting for a manager to call. I doubt that will ever happen. Unfortunately for them if I don’t get the call to correct the billing the entire charge will be disputed. I will not pay for something not received. Keep following us to see where to stay and where not to stay when traveling the Carolina’s!
2/21/2025 Update. Tired of being lied to by a Hotel and it’s front desk staff. Should be ashamed of their employees behavior. Lies and BS, not acceptable. I’ve taken it to the masses so I’ll let Social Media deal with them. Watch for the TikTok