My beautiful Samsung Range had some corrosion inside the Digital Control Panel. I contacted the extended service plan, Assurant and asked for a service call. Long story short, they cannot locate my account, to bad, nothing they can do for me. Frustrated, I give up. Two months later I get an email asking me to renew my “Protection Plan” with Assurant. Someone knows I have an account, right?
I write a letter to the “Office of the President” and he passes it off to the Executive Team at Assurant to resolve. I speak with a wonderful woman, Kimberly and she figures out some issues and restores my account and arranges a service call. Yesterday, two guys show up (Maybe a father son team) for the repair. After watching them for over 12 minutes yank, pull and pry on everything it’s apparent they have no clue what they’re doing. They removed the Control Knobs with a Channel Lock Pliers and now they’re ruined as well. They continue and finally remove the Control Panel. While taking it apart they break it. Now after an hour and a half of watching 100% total incompetence, they tell me they have to get another Control Panel Knob and that it will be after Thanksgiving.
After I fall off my chair I say, “That’s not acceptable, it’s two days before Thanksgiving and now I have no stove” Gentleman answers “Well then you better get on the phone and call” So I did.
Now that “FISCHER APPLIANCE” ruined my holiday, Kimberly @ Assurant stepped up and offered me a credit to get a new Range. Awesome, except I still don’t have one for the biggest food holiday of the year!
The Staff @ Hotel Hiccups would like to wish all it’s readers and followers a safe, happy and health Thanksgiving!
Ps: DON’T EVER USE FISCHER APPLIANCE REPAIR FROM HORRY COUNTY, SC.